The City of Cape Town has apologized to all Dial-a-Ride service users for the inconvenience caused by delay to the start of the service this year. The service is a disable –friendly public transport service.
The Dial-a-Ride service is provided by a vehicle operating company on a contractual basis. Felicity Purchase, the Mayoral committee member for transport and urban development, said the unexpected delays were a result of ongoing appeals process during the procurement of a new long term 6 year contract.
Ms Purchase said, “We are working with the service provider and the provincial regulatory entity to ensure that the service is timeously restored and that users will not have to look for alternative modes of transport.”
In the mean time the City manager has approved the extension of the current contract on a month-to-month basis for a 12-month period while they await the resolution of the appeal process for the long-term six-year contract.