A Cape Town mall has apologised to a pensioner who wet herself after she had no luck accessing a paid toilet facility.
According to the 69-year-old woman the embarrassing experience happened at The Paddocks Shopping Centre in Milnerton on Saturday, after her son-in-law picked her up so she could buy some groceries.
Struggling with a bladder infection, she rushed to the toilet, but could not get in because the access machine at the door did not want to accept her R2 coin.
“I tried different R2 coins. The coins kept coming out and, by this time, I was frantic,” she said, explaining that she was physically unable to make it to the next nearest bathrooms.
She said she had hoped for a customer or cleaner to exit the bathroom, so she could gain access, but she had no such luck.
“Eventually, I stood there and wet myself. Luckily I had my jeans on. But it was terrible. I felt so humiliated. I am quite a strong woman, but I felt so degraded.”
She said that, while crying and shaking, she had asked a security guard for help in speaking to management, but had little luck and decided to go home so she could clean up.
The shopping centre’s management has since apologised for the incident and said they were investigating the option of converting their machines to accept multiple coins, instead of just a single R2.
“From the outset, we regret that the unfortunate incident took place. We have made several attempts to make contact with the person involved to convey our sincere apology, as well as to see how we can assist.
“We firmly believe in everyone’s right to dignity. We pride ourselves on being a community centre, where all are welcome and comfortable.”